RETURNS
We highly discourage returns, because the customer would have to pay the delivery cost, so in all situations of a refund, either a full refund will be given, or a replacement product will be sent. We apologise if this should ever happen.
REFUNDS
Refunds will be given if:
- The product arrives damaged
- The wrong product type arrives
- The product arrives missing a component
- The order is excessively delayed (see below)
- The order is cancelled within 48 hours of purchase
- If the order goes missing during delivery
- If the product is still under the 30 day warranty period
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For orders shipped to the USA, European countries, New Zealand and Canada if the total shipping time is more than 30 days.
- For orders shipped to South America, Middle East, India and Africa if the total shipping time more than 60 days.
Refunds will not be given if:
- More than 30 days have passed after the product has been delivered
- If the packet is not claimed
- If the wrong delivery address was given
- If the order is stopped at customs
- If there is nothing wrong with the product
- If the order is delivered to one of the following countries:
Haiti; Kyrgyzstan; Madagascar; Mauritius; Bangladesh; Nepal; Nicaragua; Swaziland; Jamaica; Zambia; Ecuador; Peru; Bolivia; Chile; Argentina; Uruguay; Egypt; Sudan; Libya; Algeria; Angola; Bahamas; Benin; Belize City; Burundi; Dominican Republic; Gambia; Grenada; Cuba; Palestine; Paraguay; Guatemala; Reunion; The Commonwealth of Puerto Rico; Hawaii; Alaska; Guadeloupe; Martinique; and French Guiana.
To complete your return, send an email to support@buygiftshere.com explaining the problem
If your product is damaged, wrong or missing a component, attach a photo or video of the the problem